Hassle Free Returns
If you’re not happy than neither are we. If you’re not completely satisfied with your Castaway Travel Hammock, simply return it to us within 90 days of purchase and we’ll either exchange or refund it for you - whichever you prefer; you only pay the cost of shipping. You can reach our customer service via email (firstname.lastname@example.org).
Before shipping your return, please obtain a RMA number from our Customer service team. An original sales receipt is required for all returns. For any damage product(s) or warranty claims on an item(s) a photo showing the damage(s) or defect may be required before replacement or return authorization.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box. Credits are done using the same method of payment you originally used.
Returns can be sent to our warehouse at:
Castaway Travel Hammocks
RMA # [Your unique RMA number]
305 Industrial Blvd.
Greenville, NC 27834