Shipping Outside the Contiguous U.S. and International Orders

Many of the products we carry are available for shipment outside the contiguous U.S., Canada, and internationally. For international orders, shipping costs will need to be calculated manually and may incur surcharges. Please allow an additional 48-72 hours for the manual calculations to be completed, at which time we will contact you to approve the charges on your credit card. Please note that all customs, brokerage fees, duties, and taxes are the responsibility of the customer. All international orders outside of Canada and the U.S. will have to have a U.S. billing address in order to process.


Address Change

Please verify in your order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address so that we can ensure your hammock is delivered to the correct location. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.


Delayed or Refused Delivery

FedEx will make three (3) attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package be left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three (3) unsuccessful delivery attempts by FedEx, packages will be sent back to Castaway Travel Hammocks. In the event the package is returned to us, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment. For refused delivery, actual shipping charges will be deducted from the credit made on returned merchandise.


Damages

It happens only rarely, but shipping damages do, unfortunately, occur. In the event that your product is damaged during shipping, please contact Castaway Travel Hammocks immediately. We’ll work with you to identify and replace the damaged item(s), and will submit a claim directly to the shipping company. We’ll reship the damaged item(s) at no cost to you. While we will process reshipment of items immediately, we are not able to expedite reshipments.


Gift Items

If you’re purchasing one of our products as a gift, information regarding pricing and payment will not be included on the invoice shipped with purchase. If you are purchasing a gift to be shipped directly to the recipient, we recommend notifying the recipient of the delivery so as to avoid missed deliveries.


Returns

If you are not satisfied with any purchased item, simply ship it back to us and we will credit you the amount of the purchased item minus our original shipping cost. You can send back anything you are not satisfied with, no matter what the reason. Please see our Returns page for details.


Shipping Times

Castaway Travel Hammocks is pleased to offer you faster delivery service through FedEx. We use FedEx Ground for shipments, with upgraded options available upon request.

We will process your order immediately after it has been placed. Orders received before 3 p.m. Monday-Friday for items in stock in our warehouse will ship out the same day. All other items will ship out in the allotted time specified on the product page itself. Some items are made to order and can take longer to ship.


Delivery to US and US Territories Chart

  Standard Ground Two-Day† Overnight†
All Orders Free Email Customer Service Email Customer Service
Alaska/Hawii Email Customer Service Email Customer Service Email Customer Service
AS/FM/GU/MH/MP/PR/PW/VI Email Customer Service NA NA

At check out, if the shipping option you are looking for is not there please Email Customer Service for additional rates.

For extra large orders (including large items and quantities), the shipping calculator may not accurately reflect the total shipping cost. While rare, there can be discrepancies in the shipping costs shown and the actual shipping costs. If this is the case, we will notify you and the order will be held until we receive a response allowing us to process the order further.

†Excludes Overweight Items. Please view the shipping lead-time for each of your desired items before choosing Two-Day or Overnight delivery methods. Some items will not ship the same day the order is placed.


Delivery to Canada Table

  Standard Ground Two-Day† Overnight†
AB/BC/MB/NB/NL/NS/ON/PE/QC/SK Email Customer Service Email Customer Service Email Customer Service
NT/NU/YT Email Customer Service Email Customer Service Email Customer Service

At check out if the shipping option you are looking for is not there please Email Customer Service for additional rates.

For extra large orders (including large items and quantities), the shipping calculator may not accurately reflect the total shipping cost. While rare, there can be discrepancies in the shipping costs shown and the actual shipping costs. In these cases, the customer will be notified and the order will be held until we receive a response allowing us to process the order further.

†Excludes Overweight Items. Please view the shipping lead-time for each of your desired items before choosing Two-Day or Overnight delivery methods. Some items will not ship the same day the order is placed.


Shipping Times

Please view the FedEx shipping time charts below to determine your transit time once your order has shipped. If your situation does not allow for ground shipment, please give us a call and we can offer upgraded and express shipping to ensure that your package arrives on time. Depending on the individual situation, there may be a shipping surcharge for shipments to Alaska, Hawaii, and other US territories. For shipments to Canada, please select the FedEx Canada option during checkout if available.

Depending on the size and desired shipping destination of your order, we will contact you if any shipping issues arise. Certain orders scheduled to be shipped to remote areas may not be deliverable or may incur surcharges. In either case, we will contact you personally to guarantee that your experience with Castaway Travel Hammocks is satisfactory as possible.

This map applies to FedEx Ground shipments only. Please note that FedEx Ground delivers on Saturdays but does NOT ship on Mondays. If you place an order on Wednesday before 3 p.m. and are in the "2 business day" group, your order will be delivered on Friday. If you place an order on Wednesday before 3 p.m. and are in the "4 business day" group, your order will be delivered on the Tuesday immediately following the weekend.

FedEx Ground Shipping Times

1-2 business days NC, SC, GA, VA, MD, PA
2 business days FL, GA, AL, MS, LA, TN, KY, MO, MD, WV, IN, OH, MI, PA, DE, NJ, RI, NY, CT, VT, ME, MA, AR, IL
3 business days TX, OK, AR, KS, IA, WI, MN, ME, NY, MO, ND, WY, CO, NM
4 business days MT, ID, UT, NV, NM, AZ, CO, NE, SD, ND, CA
5 business days CA, NV, OR, WA
3-10 business days Alaska, Hawaii, US Territories

FedEx Smartpost Shipping Times

2 - 6 business days NC, SC, GA, VA, MD, PA, WV, OH, AL, FL
5 - 6 business days NJ, MA, VT, MS, LA, TN, KY, MO, MD, IN, OH, MI, PA, DE, RI, NY, CT, ME, AR, IL, WI, MN, IA, TX, OK, KS, NE, SD, ND, MT, WY, CO, NM
7+ business days TX, AZ, UT, WY, ID, WA, OR, NV CA, Alaska, Hawaii, US Territories