We guarantee our products to be free of defects, both in material and craftsmanship, for up to one (1) full year from the date of purchase. If an item is found to be defective within that time, Castaway Travel Hammocks will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Please note that normal wear and tear, aging, animal damage, and damage from improper use, storage, installation, or maintenance is not covered under this warranty.
Simply send the item(s) to the address below and notify us via e-mail of the exchange/return you'd like to make; FedEx and UPS are the best way to send any package(s) of more than 1 pound. Both shipping companies will provide you with a tracking number that you can then communicate to us.
Our return address:
Castaway Travel Hammocks
Return for Invoice # (Your Order Number Here)
305 Industrial Blvd.
Greenville, NC 27834